For purposes of these policies, B4BUZZ means the operator of this customer feedback and review management service. Where the service is used by a hotel, resort, B&B, villa, homestay or other hospitality business, that property may separately determine how guest information is used for its own operational purposes.
1. Acceptance
By creating an account, subscribing to the service, accessing a client dashboard or using a guest feedback page, you agree to these Terms to the extent applicable to your use.
2. Service
The service provides tools for QR-based guest feedback, internal issue management, reporting, notifications, subscriptions and related hospitality workflows. Features may change as the service evolves.
3. Client accounts
Clients must provide accurate information, keep credentials confidential, use the service only for authorised business purposes and promptly notify the operator of suspected account compromise.
4. Guest content
Clients are responsible for their guest-facing notices, questionnaires, messages, property information and handling of guest submissions. Users must not submit unlawful, defamatory, infringing, malicious or intentionally misleading content.
5. Subscription and payment
Fees, subscription period, property quota, trial terms, payment status and renewal terms shown at checkout or in the client account form part of the commercial arrangement. Taxes, if applicable, are payable as required by law.
6. Third-party services
Google, Razorpay, hosting providers, email providers and other third parties operate independently. Their availability, terms and policies are outside the operator’s control.
7. Intellectual property
The plugin software, service design, documentation and branding remain the property of their respective owners unless expressly licensed otherwise. Clients retain ownership of their own submitted business data and guest content, subject to the rights needed to operate the service.
8. Availability
Reasonable efforts may be made to keep the service available, but uninterrupted or error-free operation is not guaranteed. Maintenance, hosting failures, third-party outages and force majeure events may affect availability.
9. Limitation of liability
To the maximum extent permitted by applicable law, the operator is not responsible for indirect, incidental, special or consequential losses arising from use of the service, third-party platforms, inaccurate client configuration, guest misuse or service interruption. Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Indemnity
To the extent permitted by law, a client is responsible for claims arising from its unlawful use of the service, its property operations, its guest notices, content supplied by the client, or instructions that violate applicable law or third-party rights.
11. Suspension and termination
Access may be suspended or terminated for non-payment, material breach, abuse, security risk, unlawful use or where required by law. Relevant records may be retained as required for legal or contractual purposes.
12. Governing law
Unless a written agreement states otherwise, these Terms are intended to be governed by the laws applicable to the operator’s contracting entity in India, subject to mandatory consumer and other statutory rights.
13. Changes
Updated Terms may be published when the service or legal requirements change. Continued use after an effective update may constitute acceptance where legally permitted.
Contact: support@b4buzz.com
Garden View. 440 S.C. Rd. Kolkata, WB, India.