For purposes of these policies, B4BUZZ means the operator of this customer feedback and review management service. Where the service is used by a hotel, resort, B&B, villa, homestay or other hospitality business, that property may separately determine how guest information is used for its own operational purposes.
1. Purpose
This policy provides a contact path for service, privacy, account, payment and content-related grievances.
2. How to submit a grievance
Send a clear description of the issue, relevant account/property information and supporting details to support@b4buzz.com. Do not include passwords, payment card credentials or unnecessary sensitive information.
3. Acknowledgement and review
Requests will be reviewed according to their nature and applicable contractual/legal requirements. Additional information may be requested where reasonably necessary to investigate the issue.
4. Privacy requests
Where a request concerns guest personal information collected by a hospitality property, the property may need to participate because it may be the relevant data controller or business determining the purpose of collection.
5. Fraud and abuse
Reports involving suspected fraud, account compromise, malicious activity or misuse may be escalated and may require preservation of relevant records.
Contact: support@b4buzz.com
Garden View. 440 S.C. Rd. Kolkata, WB, India.