For purposes of these policies, B4BUZZ means the operator of this customer feedback and review management service. Where the service is used by a hotel, resort, B&B, villa, homestay or other hospitality business, that property may separately determine how guest information is used for its own operational purposes.
1. Scope
This Privacy Policy explains how personal information may be collected, used, disclosed, retained and protected when you use a guest feedback page, client dashboard, QR-based review flow, subscription service or related feature.
2. Information we may collect
- Client account information such as name, company name, email address and account credentials.
- Property information such as property name, address, contact details, branding and Google review URL.
- Guest information voluntarily supplied through a feedback form, including name, email address and mobile number when the applicable rating flow requests it.
- Feedback, ratings, questionnaire answers, issue records and operational notes.
- Subscription and payment identifiers, including Razorpay order/payment references. Payment card/bank credentials are handled by the payment provider and are not intended to be stored by this plugin.
- Technical/security information such as timestamps, browser information and a privacy-preserving connection hash where implemented for abuse prevention.
3. Purposes
Information may be used to provide the service, process subscriptions, authenticate clients, collect and manage guest feedback, investigate service issues, send operational notifications, generate reports, prevent abuse, maintain security, comply with legal obligations and improve the service.
4. Sharing
Information may be disclosed to the relevant hospitality client, service providers needed to operate the platform, payment providers, hosting/technology providers, professional advisers, authorities where legally required, or another party where disclosure is necessary to protect rights or prevent fraud or abuse.
5. Guest privacy
A hospitality property may receive feedback and contact details submitted by a guest. Guests should provide only information they are comfortable sharing. Optional fields should not be used to collect unnecessary information.
6. Retention
Retention depends on the purpose, contractual requirements and applicable law. The plugin includes automated privacy maintenance intended to remove or anonymise certain guest personal/contact and connection data after the configured retention period. Business records may be retained where reasonably necessary for legal, accounting, fraud-prevention, dispute-resolution or contractual purposes.
7. Security
Reasonable technical and organisational measures are used, including authentication controls, nonces, access restrictions, sanitisation, rate limiting, audit logging and payment verification. No internet service can guarantee absolute security.
8. Your choices and rights
Depending on applicable law, individuals may have rights relating to access, correction, deletion, withdrawal of consent, grievance redressal or other controls over personal data. Requests should be directed to the relevant data controller/property or to the service operator where appropriate.
9. Third-party services
The service may link to or integrate with third parties such as Google and payment providers. Their own terms and privacy policies apply to processing performed on their services.
10. Changes
This policy may be updated when the service, law or data practices change. The effective version will be displayed on this page.
Contact: support@b4buzz.com
Garden View. 440 S.C. Rd. Kolkata, WB, India.